Cancellation, Late, & Rescheduling Policy

We understand that life happens and schedules may change.

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Clients may cancel or reschedule appointments with at least 24 hours’ notice whenever possible. Missed appointments, no-shows, or late cancellations may result in the forfeiture of session time or a booking spot and will require a new booking, depending on the circumstances.

Every session is valuable, and consistent attendance supports consistent transformation.

A “no-show” is defined as:

• Not arriving at the appointment/session.

• Canceling less than one hour before the session

• Arriving too late to continue the session reasonably

If you arrive late to a life coaching session:

• First Late Arrival – Verbal reminder

• Second Late Arrival – $10 late fee

• Third Late Arrival – $25 late fee

• Fourth Late Arrival – $50 late fee

• Fifth Late Arrival – Removal from the program with no refund

Life Coaching clients must provide:

• 24–48 hours’ notice to cancel or reschedule

Cancellations made with less than 24 hours’ notice will incur a $50 late cancellation fee, as another client cannot fill the session. If you arrive more than 15 minutes late, the session may be canceled and counted as a no-show.

Travel Agent, Insurance Agent, Virtual Assistant, & Lifestyle Support Services.

Every booking service is valuable; multiple no-shows will be added to a no-service list.

If you need to reschedule:

• Notice must be given as early as possible.

• We will do our best to find an alternative time.

• Repeated rescheduling may affect program continuity.

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Emergency Exceptions

• Life happens. Emergencies such as:

• Hospitalization

• Unexpected medical emergencies

• Natural disasters

• Death in the family

Will be considered valid exceptions and may be excused at the discretion of Mia’s Assisting LLC.

Please note:

• No-shows are non-refundable

• Digital products and downloadable materials are non-refundable

• Coaching refunds are not guaranteed once services begin.

• Emergencies will be reviewed with understanding and professionalism.

• Repeated missed appointments may result in service discontinuation.

Our goal is to respect both your time and the time reserved for other clients seeking support.

Return & Refund Policy

At Mia’s Assisting LLC, we strive to provide quality products, meaningful services, and a positive customer experience. We value every client and customer we serve. However, we understand that circumstances may arise in which a return or refund may be requested. Please review our policy below carefully.

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Physical Product Returns

We accept returns on eligible physical items within 10–15 days of the delivery date for either a refund or store credit, provided the following conditions are met:

• Items must be unused, unworn, unwashed, and in their original condition.

• All original tags must still be attached.

• Items must be returned in the original packaging.

• Proof of purchase may be required.

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Non-Returnable Physical Items

The following items are not eligible for return or refund:

• Final sale items

• Gift cards

• Customized or personalized products

• Digital products or downloadable materials

• Lingerie, swimwear, or intimate items

• Buyers remorse purchases

Items marked as “Final Sale” cannot be returned or exchanged.

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Return Process

To request a return, please follow these steps:

1. Email us at miasassistingllc@gmail.com with your order number and the item(s) you would like to return.

2. Once your request is reviewed and approved, return instructions and/or a return shipping label will be provided.

3. Securely package the item(s) and return them using the approved shipping method.

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Return Shipping Costs

• If the return is due to an error on our part, including defective or incorrect items, we will cover the return shipping costs.

• For all other approved returns, return shipping costs may be deducted from the refund amount.

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Exchanges

We currently do not offer direct exchanges. If you would like a different size, color, or item, we recommend returning the approved item and placing a new order separately.

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Refunds

Once your returned item is received and inspected, you will be notified regarding the approval or denial of your refund request.

If approved:

• Refunds will be issued to the original payment method.

• Processing times typically take 5–7 business days, depending on your financial institution.

• Original shipping fees are non-refundable unless the return was caused by our error.

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Coaching, Service & Digital Product Refund Policy

Due to the nature of digital and service-based work, certain purchases are non-refundable.

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Non-Refundable Services & Products

The following are generally non-refundable:

• Digital downloads

• eBooks

• Printable materials

• Customized products

• Personalized services

• Completed coaching sessions

• Life coaching programs once services have started

• Virtual assistant services already rendered

• Itinerary planning services once work has begun

• Wellness or consultation services already provided

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Coaching Services

Refunds for coaching sessions, coaching programs, or personal development services are not guaranteed once services have started. However, exceptions may be reviewed on a case-by-case basis at the discretion of Mia’s Assisting LLC.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at miasassistingllc@gmail.com.

Please include:

• Your order number

• A description of the issue

• Clear photos of the damaged or incorrect item

We will work promptly to resolve the matter.

Late or Missing Refunds

If you have not received your refund:

1. Double-check your bank account.

2. Contact your credit card company or financial institution, as processing times may vary.

3. If you still have not received your refund after several business days, please contact us at miasassistingllc@gmail.com.

Disclaimer

HIPAA & Wellness Disclaimer

Mia’s Assisting LLC provides wellness, coaching, educational, lifestyle support, and informational services. We are not a medical provider, healthcare facility, or covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

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Please do not submit highly sensitive medical information, medical records, diagnoses, treatment plans, or protected health information through website forms, email, or unsecured communication platforms.

Any wellness discussions, coaching conversations, or lifestyle guidance provided are not intended to diagnose, treat, cure, or prevent medical or mental health conditions.

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Clients should consult licensed healthcare professionals regarding medical concerns, diagnoses, treatment decisions, or emergencies.

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Mia's Assisting LLC Disclaimer

The information, coaching services, wellness content, digital resources, and materials provided by Mia’s Assisting LLC are intended for educational, motivational, and informational purposes only.

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We are not licensed medical professionals, therapists, attorneys, accountants, or financial advisors. Information shared through this website, coaching sessions, social media, products, or services should not be considered medical, mental health, legal, financial, or professional advice.

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Results are not guaranteed. Individual experiences and outcomes may vary based on personal effort, consistency, participation, mindset, and circumstances.

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Clients are encouraged to seek licensed professionals for medical, psychological, legal, or financial concerns when appropriate.