Mia's Assisting LLC Important Information, Policies, Terms, & Conditions

Client Success Philosophy

At Mia’s Assisting LLC, success is not measured only by money, titles, or outward accomplishments. True success is rooted in peace, purpose, growth, healing, stability, and the legacy you build along the way.

We believe:

• Growth begins with self-awareness.

• Healing requires honesty and intentional effort.

• Consistency creates transformation

• Wellness includes mental, emotional, physical, and financial well-being.

• Every individual deserves support, guidance, and encouragement.

• Small steps eventually create lasting change.

Our mission is to help clients move forward with clarity, confidence, resilience, and purpose while creating a life that feels meaningful—not just successful on the surface.

Privacy Policy

At Mia’s Assisting LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book services, purchase products, or communicate with us.

Information We May Collect

We may collect personal information such as:

• Name

• Email address

• Phone number

• Billing or payment information

• Booking details

• Information submitted through forms or inquiries

• Website usage data and analytics

How Your Information Is Used

Your information may be used to:

• Provide services and customer support.

• Process bookings and purchases

• Respond to inquiries

• Improve website performance and user experience.

• Send updates, newsletters, or promotional content.

• Maintain business records and security.

Information Sharing

We do not sell or rent your personal information. Information may be shared only with trusted third-party providers necessary for payment processing, scheduling, website operations, or legal compliance.

Data Security

We take reasonable precautions to protect your information; however, no method of internet transmission or electronic storage is guaranteed to be completely secure.

Your Rights

You may request updates, corrections, or removal of your personal information by contacting us directly.

Policy Updates

This policy may be updated periodically without prior notice. Continued use of the website indicates acceptance of any updated policies.

Terms & Conditions

By booking services through Mia’s Assisting LLC, clients acknowledge and agree to the following:

• Coaching services are educational, motivational, and supportive. Services are intended for educational and supportive purposes only.

• Services are not a substitute for licensed therapy, legal advice, financial advice, or medical treatment. Coaching is not therapy or medical treatment.

• Results are not guaranteed and vary based on individual effort, participation, mindset, and circumstances.

• Payment is required before certain services unless otherwise agreed upon

• Digital products, downloads, and customized services are non-refundable

• Clients are responsible for attending scheduled appointments on time.

• Repeated no-shows or inappropriate behavior may result in service termination.

• Mia’s Assisting LLC reserves the right to update services, pricing, policies, or programs at any time.

• Mia’s Assisting LLC reserves the right to refuse or discontinue services when necessary.

• Abuse, harassment, inappropriate conduct, or fraudulent activity will not be tolerated.

• Prices, services, and availability may change without notice.

• Unauthorized reproduction or redistribution of digital products is prohibited.

By continuing to use the services, clients acknowledge that they have read and accepted these terms.

Refund Policy

Refund eligibility varies depending on the type of service or product purchased.

Non-Refundable Items

The following are generally non-refundable:

• Digital downloads or products

• eBooks

• Printable materials

• Customized products

• Personalized services

• Completed coaching sessions

• Itinerary planning services once work has begun

Coaching Services

Refunds for coaching programs or sessions are not guaranteed once services have started. Exceptions may be reviewed on a case-by-case basis.

Physical Products

If physical products arrive damaged or incorrect, clients should contact us within a reasonable timeframe with supporting information or photos for review. We do not provide refunds for buyer's remorse or regret.

Cancellations

Clients are encouraged to provide at least 24 hours’ notice for appointment cancellations or rescheduling requests whenever possible.

No-Show & Cancellation Policy

At Mia’s Assisting LLC, appointment times are reserved specifically for each client. To ensure fair scheduling and quality support for all clients, we kindly ask for clear communication regarding cancellations or schedule changes.

Clients are encouraged to provide at least 24 hours’ notice for cancellations or rescheduling requests whenever possible.

Services Subject to This Policy

This policy applies to appointment-based services, including, but not limited to:

• Life Coaching Sessions

• Lifestyle Support Services

• Virtual Consultations

• Wellness Sessions

• Accountability Sessions

• Travel Planning Consultations

• Virtual Assistant Consultations

• Other scheduled support services

No-Show Fees

Failure to attend a scheduled appointment without proper notice may result in a no-show fee.

$50 No-Show Fee

A $50 no-show fee may be charged for:

• Life Coaching Sessions

• Lifestyle Support Services

When appointments are missed without proper cancellation or communication.

What Is Considered a No-Show?

A no-show may include:

• Missing a scheduled appointment without notice

• Canceling at the last minute without reasonable communication

• Arriving excessively late in a manner that prevents the session from taking place

• Repeated rescheduling without commitment to scheduled sessions

Emergency Situations

We understand that emergencies and unexpected life situations may occur. Exceptions may be considered at management's discretion, depending on the circumstances and the communication provided.

Repeated Missed Appointments

Repeated no-shows or excessive last-minute cancellations may result in:

• Required prepayment for future services

• Limited booking privileges

• Denied future appointments

• Discontinuation of services

Respect For Reserved Time

Your appointment time is intentionally reserved to provide focused, uninterrupted support. A proper cancellation notice allows us to accommodate other clients and maintain a professional scheduling process.

By booking services with Mia’s Assisting LLC, clients acknowledge and agree to this policy.

Cancellation & Rescheduling Policy

We understand that life happens and schedules may change.

Clients may cancel or reschedule appointments with at least 24 hours’ notice whenever possible. Missed appointments or late cancellations may result in forfeited session time or require a new booking, depending on the circumstances.

Please note:

• No-shows are non-refundable

• Digital products and downloadable materials are non-refundable

• Coaching refunds are not guaranteed once services begin.

• Emergencies will be reviewed with understanding and professionalism.

• Repeated missed appointments may result in service discontinuation.

Our goal is to respect both your time and the time reserved for other clients seeking support.

Cookie Policy

This website may use cookies, tracking technologies, and analytics tools to improve website performance, user experience, marketing efforts, and functionality.

Cookies may help us:

• Understand website traffic and visitor behavior.

• Improve website speed and performance.

• Remember user preferences

• Support analytics and marketing tools

• Enhance website functionality

By continuing to use this website, you consent to the use of cookies and related technologies.

Users may turn off cookies through their browser settings, although certain website features may not function properly as a result.

HIPAA & Wellness Disclaimer

Mia’s Assisting LLC provides wellness, coaching, educational, lifestyle support, and informational services. We are not a medical provider, healthcare facility, or covered entity under the Health Insurance Portability and Accountability Act (HIPAA).

Please do not submit highly sensitive medical information, medical records, diagnoses, treatment plans, or protected health information through website forms, email, or unsecured communication platforms.

Any wellness discussions, coaching conversations, or lifestyle guidance provided are not intended to diagnose, treat, cure, or prevent medical or mental health conditions.

Clients should consult licensed healthcare professionals regarding medical concerns, diagnoses, treatment decisions, or emergencies.

Disclaimer

The information, coaching services, wellness content, digital resources, and materials provided by Mia’s Assisting LLC are intended for educational, motivational, and informational purposes only.

We are not licensed medical professionals, therapists, attorneys, accountants, or financial advisors. Information shared through this website, coaching sessions, social media, products, or services should not be considered medical, mental health, legal, financial, or professional advice.

Results are not guaranteed. Individual experiences and outcomes may vary based on personal effort, consistency, participation, mindset, and circumstances.

Clients are encouraged to seek licensed professionals for medical, psychological, legal, or financial concerns when appropriate.

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Who I Work Best With

At Mia’s Assisting LLC, we work best with individuals who are ready to grow, heal, rebuild, and intentionally create a better future for themselves and their families.

Our services are ideal for:

• Individuals seeking clarity, direction, or motivation

• People navigating life transitions or personal challenges

• Parents balancing family, work, and personal growth.

• Entrepreneurs and purpose-driven individuals

• Those working on self-love, confidence, and emotional wellness

• Individuals interested in wellness, legacy-building, and protection

• Clients who are open-minded, coachable, and committed to personal development

We believe transformation begins with willingness, consistency, and intentional action.

Client Confidentiality Statement

At Mia’s Assisting LLC, we value trust, privacy, and professionalism.

All personal information shared during coaching sessions, consultations, wellness discussions, or service interactions is treated with discretion and respect. We do not sell, share, or publicly disclose client information unless required by law or authorized by the client.

Please note:

• Life coaching is not therapy or medical treatment.

• Communication through email, phone, or virtual platforms may not always be fully secure.

• Clients are encouraged to avoid sharing highly sensitive medical or financial information unless necessary to support the service.

We are committed to creating a safe, judgment-free environment where clients feel heard, respected, and supported throughout their journey.

What To Expect After Booking

Once your session or program is booked, you will receive a confirmation email or message with your appointment details, next steps, and any forms or preparation instructions if needed.

Depending on the service selected, you may also receive:

• A welcome guide

• Intake or discovery questionnaire

• Zoom or meeting link

• Payment confirmation

• Program outline or expectations

• Journaling prompts or preparation materials

Our goal is to create a supportive, organized, and comfortable experience from the very beginning. Please allow up to 24–48 business hours for personalized follow-up communication.

For coaching services, sessions are designed to be encouraging, goal-focused, and tailored to your individual journey. You are encouraged to come with an open mind, honesty, and a willingness to grow.

Before Your First Life Coach Session

Before your first session, we encourage you to take a moment to reflect on what you hope to gain from coaching or support services.

To prepare, you may want to:

• Write down your goals or challenges.

• Identify areas where you feel stuck or overwhelmed.

• Bring questions you would like answered.

• Create a quiet, comfortable space for virtual sessions.

• Arrive with honesty, openness, and realistic expectations.

You may also receive intake forms, journaling prompts, or a brief questionnaire before your appointment to help personalize your experience.

Remember, this is your journey. There is no pressure to have everything figured out before you begin.

Coaching Expectations

Coaching is a collaborative process designed to encourage growth, accountability, and intentional progress.

As your coach, my role is to:

• Provide support and encouragement.

• Help you identify goals and barriers.

• Offer guidance, structure, and perspective.

• Create actionable growth plans.

• Help you stay accountable and motivated.

As the client, your role is to:

• Participate honestly and actively.

• Complete agreed-upon exercises or action steps

• Communicate openly about your needs and concerns.

• Take responsibility for your personal growth journey.

• Remain committed to the process.

Please understand that coaching is not a quick fix. Meaningful transformation takes time, consistency, self-awareness, and effort.

Your Complimentary Consultation Appointment

During your free consultation for travel, insurance, and assistant services, it’s essential to have a clear idea of your expectations, desires, and needs regarding the specific service. This will facilitate a smoother conversation.

Preparation Tips:

• Write down your goals, expectations, and questions before the consultation.

• Be aware that not all questions may be addressed in the initial meeting.

For Travel:

• Confirm your desired dates and location.

• Specify the time frames for activities and meals.

For Insurance:

• Please ensure you have all the necessary documents ready for the follow-up appointment.

• Have the coverage you want in mind.

At our first appointment, we will need to complete a scope-of-practice form. Once this is submitted into the system, we can follow up within 48 hours. If you change your mind or want to make any changes, we will need to complete a new scope of practice and restart the process.

All insurance consultations are complimentary, regardless of the number of follow-ups.

For Assistant Services:

• Whether you require virtual or lifestyle support, it’s important to have a timeframe or due date, along with your expectations and goals.

• Always allow 24 to 48 hours for a response.

For Virtual Assistant

• The initial virtual assistant consultation is free. The second consultation requires a deposit or full payment. Follow-up appointment or services related to that project are included, though additional fees may apply for recurring projects.

If you have already booked a virtual assistant project and wish to add extra services, those will follow a separate process.

For Lifestyle Assistant

• Confirm your desired dates and location.

• Specify the time frames and durations for in-person sessions to assist with whatever you need.

Lifestyle assistant and support services will be charged per visit.

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Mia’s Assisting LLC operates as an appointment-based company. In-person sessions will take place at a local library.

Contact Information

We provide two email addresses for your convenience:

• miasassistingllc@gmail.com

• support@miatheassistant.com

Additionally, you can reach us via cellphone at 1-405-956-4513. Clients are always welcome to email or text us at any time.

Business Hours

Our general business hours are:

• Monday – Friday: 9:00 AM – 6:00 PM

• Saturday: Limited Availability

• Sunday: Closed or By Appointment Only

Hours may vary during holidays, travel, special events, or program launches.

Response Times

We aim to respond to messages, inquiries, and support requests within:

• 24–48 business hours for general inquiries, high-quality

• 48–72 business hours during high-volume periods, weekends, or holidays

Please remember that response times may vary depending on scheduling, client load, and ongoing projects. We appreciate your patience and understanding as we strive to provide thoughtful and quality support to every client.